A Business' Rights and Responsibilities on Service Animals

Date: September 27, 2018

State attorney general’s office issues guidelines for owners and handlers

The Civil Rights Unit of the state attorney general’s office has just issued brief guidelines for business owners and handlers of service animals to keep in mind when interacting.

Of importance to NFIB members and other small-business owners is the section on the rights and responsibilities of business owners. According to the one-page brochure of the Civil Rights Unit:

  • “A business may not ask about a person’s disability or for medical documentation
  • “A business may only ask …

…If the animal is a service animal, and if so;
…What is the animal trained to perform

  • “A service animal can be excluded if its handler does not answer both questions
  • “Businesses may ask that a service animal be removed in certain circumstances, such as if the animal is out of control or is not housebroken.”

Click the graphic below to read the animal handler’s responsibilities, penalty for misrepresenting an animal as a service animal, and other information.


Related Content: Small Business News | Legal | Washington

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Service animals are always welcome, but other animals are prohibited by law in food establishments. Other businesses may decline to permit animals other than trained service animals.

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